Frequently Asked Questions

The best way to get your questions answered is to fill in our contact form below:

Otherwise have a look below:

What is No Win No Fee?
It's easy, if your claim is unsuccessful you pay nothing.

Will I have to pay a fee if I win my claim?
No. If you are awarded damages, the other side's insurance company will normally pay all your solicitor's costs and damages. There may be some exceptions but the solicitor will be able to explain this before your claim starts. You will receive 100% of any compensation awarded unless there are any exceptions.

How does My Injury Claims get paid?
We are paid by specialist personal injury solicitors to refer accident claimants at no cost to you.

Can I claim if my accident happened over 3 years ago?
You have three years in which to lodge your claim in court if you are over 18. If you are under 18, the three year period starts from your 18th birthday (16th birthday in Scotland).

If I make a claim against my employer, can they sack me?
This could amount to unfair dismissal. Your employer is required by law to take out insurance cover against accidents so your employer's insurance company will pay your compensation.

How do I know if I can make a compensation claim?
You may be eligible if you have suffered an physical or psychological injury which was caused by someone else.

How much compensation will I get?
There is no fixed amount because all cases are different. Our advisors can give you an estimate of what you might expect to receive if you win your claim.

How long will a personal injury claim take?
Most lower value claims can be settled in a few of months. Severe injury cases can take longer, but every case is different.

Do I have to go to court?
Most cases are settled without any need to go to court.

Complaints Handling Scheme

1. Complaints may be made in writing, by e-mail, by telephone or in any other form in respect of a claims management service that we have provided and that is regulated under the Compensation Act 2006.

2. We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.

3. We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handling the complaint for the business. Wherever possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.

4. Within four weeks of receiving a complaint, we will send you either:

a) a final response which adequately addresses the complaint; or

b) a holding response, which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.

5. With eight weeks of receiving a complaint we will send you either:

a) a final response which adequately addresses the complaint; or

b) a response which:

i explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response; and

ii informs you that you may refer the handling of the complaint to the Claims Management Regulator if you are dissatisfied with the delay.

6. Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress.

7. If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to -

Claims Management Regulator
PO Box 7824
Burton on Trent
Staffordshire
DE14 9DP

info@claimsregulation.gov.uk

Tel: 0845 4506858.

8. The Regulator can review the handling of the complaint and can give a direction on further handling of the complaint. However, he cannot determine a complaint or award compensation.